Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

General conditions of sale and use

Last updated on August 23, 2023. See the previous version of the Terms of Use and General Sale.

Welcome to Lagatesarl.com.

LAGATE SARL LIMITED SARL and/or their affiliates provide website functionality and other products and services to you when you visit the lagatesarl.com website (the “Website”), make purchases on the Website, use LAGATE devices, products and services, use software provided by LAGATE PLATFORM in connection with all of the foregoing (collectively, the “LAGATE Services “). Please review our Privacy Notice, Cookies Notice, and Interest-Based Advertising Notice to understand how we collect and process your personal information in the LAGATE PLATFORM Services. LAGATE PLATFORM provides the LAGATE PLATFORM Services and sells products on the terms set forth on this page. Amazon.fr is the trade name used by LAGATE PLATFORM.

TERMS OF USE

Please read these terms carefully before using the LAGATE PLATFORM Services. By using the LAGATE PLATFORM Services, you agree to be bound by these terms. We offer a wide range of LAGATE PLATFORM Services and additional terms may apply. When you use an LAGATE PLATFORM Service (for example, Your Profile, Gift Certificates), you are also subject to the terms, guidelines and conditions applicable to that LAGATE PLATFORM Service (“Service Terms”). If these Terms of Use conflict with these Terms of Service, the Terms of Service will control.

Procedure and form for notifying rights violations.

Procedure and notification form for notifying offensive or defamatory content.

  1. ELECTRONIC COMMUNICATIONS

When you use any LAGATE PLATFORM Service or send us emails, text messages or other communications from your landline or mobile devices, you are communicating with us electronically. We will communicate with you electronically through various means, such as by email, SMS, in-app notification messages or by posting emails or communications on the website or through other LAGATE PLATFORM Services, such as our Account Manager. communication. For contractual purposes, you agree that all agreements, information, disclosures and other communications that we send to you electronically satisfy all legal requirements for communications in writing, unless a specific mandatory law requires another method of communication.

You have the possibility of registering your telephone details on the list of opposition to telephone canvassing accessible on the site www.bloctel.gouv.fr.

  1. RECOMMENDATIONS AND CUSTOMIZATION

As part of the LAGATE PLATFORM Services, we will recommend features, products and services, including third-party advertisements, that may be of interest to you, identify your preferences and personalize your experience.

As part of the LAGATE PLATFORM Services, we will recommend features, products and services, including third-party advertisements, that may be of interest to you, identify your preferences and personalize your experience. To find out more, go to the help page to see the “Searching for items in the LAGATE PLATFORM store” section.

  1. INTELLECTUAL PROPERTY, COPYRIGHT, AND DATABASE PROTECTION

All content contained or made available through the LAGATE PLATFORM Services, such as text, graphics, logos, clothes and accessories and data compilations, is the property of LAGATE PLATFORM, its affiliates or its content providers and is protected by Luxembourg and international intellectual property, copyright and database protection laws. The compilation of all content present or made available through the LAGATE PLATFORM Services is the exclusive property of LAGATE PLATFORM and is protected by Luxembourg and international intellectual property and database protection laws.

You must not systematically extract and/or reuse portions of content from any LAGATE PLATFORM Service without our express written permission. In particular, you must not use any data scraping robot, or any other similar data gathering or extraction tool to extract (in one or more times), for reuse a substantial part of any content.

  1. REGISTERED TRADEMARKS

Consult a non-exhaustive list of trademarks registered by LAGATE PLATFORM . In addition, graphics, logos, page headers, buttons, scripts and service names included in or made available through an LAGATE PLATFORM Service are trademarks or designs of LAGATE PLATFORM . LAGATE PLATFORM ‘s trademarks and designs may not be used in connection with any product or service that is not LAGATE PLATFORM ‘s, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits LAGATE PLATFORM . All other non-LAGATE PLATFORM trademarks that appear on any LAGATE PLATFORM Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by LAGATE PLATFORM .

  1. LICENSE AND ACCESS

Subject to your compliance with these Terms of Use and the Terms of Services and payment of all applicable amounts, LAGATE PLATFORM or its content suppliers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and for personal, non-commercial use of the LAGATE PLATFORM Services. This license does not include any right to use any LAGATE PLATFORM Service or its content for sale or other commercial use; collecting and using a product listing, descriptions, or prices of products; any derivative use of an LAGATE PLATFORM Service or its content; any downloading or copying of account information for another merchant; or any use of data mining robots, or other similar data gathering or extraction tools.

All rights not expressly granted to you in these Terms of Use or in the Terms of a Service are reserved and remain with LAGATE PLATFORM or its licensees, suppliers, publishers, rights holders, or other content providers. . No LAGATE PLATFORM Service or any portion thereof may be reproduced, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written permission.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other commercial information (including images, text, page layout, or form) of LAGATE PLATFORM without our express written consent. You may not use any meta tags or any other “hidden text” utilizing LAGATE PLATFORM ‘s name or trademarks without our express written permission.

You must not misuse any LAGATE PLATFORM Service. You must use the LAGATE PLATFORM Services as permitted by law. The licenses granted by LAGATE PLATFORM will terminate if you fail to comply with these Terms of Use or the Terms of the Services.

  1. YOUR ACCOUNT

You may need an LAGATE PLATFORM personal account to use certain LAGATE PLATFORM Services, and you may be required to sign in to the account and have a valid payment method associated with it. If you have a problem using your selected payment method, we may use any other valid payment method associated with your account. Go to Your Account to manage your payment options.

If you use any LAGATE PLATFORM Service, you are responsible for maintaining the confidentiality of your account and password, restricting access to your computer and other equipment, and to the extent permitted by applicable law, you agree to be responsible for all activities that are conducted under your account or password. You must take all necessary steps to ensure that your password remains confidential and secure, and must notify us immediately if you have reason to believe that your password is known to anyone else, or if the password is used or may be used in an unauthorized manner. You are responsible for the validity and completeness of the information you provide to us, and must notify us of any changes to that information. You can access your information in the Your Account section of the website. Please visit our Protecting Your Personal Information help pages to access your personal information.

You must not use any LAGATE PLATFORM Service: (i) in any way that causes, or is likely to cause, interruption, damage, or impairment of an LAGATE PLATFORM Service, or (ii) for fraudulent purposes, or in connection with a crime or illegal activity, or (iii) with the aim of causing trouble, nuisance or anxiety.

We reserve the right to refuse to provide any LAGATE PLATFORM Service or terminate accounts if your conduct gives us a justified reason to do so. This will particularly be the case if you violate applicable laws,

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contacts@lagatesarl.com and send your item to: 122 rue Amelot, 75011, Paris, France.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.